FAQs
1. How long does it take for my order to arrive?
Delivery time depends on your location and the shipping option you select at checkout. Typically, orders take between 3 and 12 business days to arrive. You will receive a tracking number via email, so you can track your order all the way to your doorstep.
2. How can I track my order?
Once your order has been shipped, you'll receive a tracking number and a link to the shipping carrier's website via email. You can use this tracking number to follow your order's journey until it's delivered.
3. Is shipping free?
Shipping costs are calculated based on your delivery address and the total value of your order. We occasionally offer free shipping on orders over a certain amount. Please check at checkout for current shipping rates.
4. Can I change or cancel my order?
We strive to ship orders as quickly as possible. If you need to make changes or cancel your order, please contact us as soon as possible. Unfortunately, once an order has been shipped, we are unable to make changes to it.
5. What happens if I’m not home when my package is delivered?
If you're not home when your package is delivered, the carrier will usually leave a notice with instructions on how to collect your package from a nearby pickup point or reschedule delivery.
6. I haven’t received my order, what should I do?
If your order hasn’t arrived within the estimated delivery time, please contact us. We will investigate the issue and assist you in receiving your order as quickly as possible.
7. Can I return an item?
We offer a return policy for items that are unopened, unused and selected brands only. To return an item, please contact us within 30 days from receiving your order. Return shipping is the customer's responsibility, and we recommend using a trackable shipping method. For more information on our return policy, please visit our Returns & Exchanges page.
8. Are my personal details safe with you?
Yes, we take your privacy seriously and use the latest security measures to protect your personal information. All payments are processed via secure payment gateways, and we never share your details with third parties without your consent.
9. What payment methods do you accept?
We accept several payment methods, including credit and debit cards (Visa, MasterCard, etc.), PayPal, and other popular payment services. You can choose the payment method that best suits you at checkout.
10. What happens if an item is out of stock?
If an item is out of stock, we will notify you as soon as possible. We can offer an alternative product or a full refund if the item cannot be delivered within a reasonable timeframe.
11. How can I contact customer service?
If you have any questions or need assistance, don't hesitate to contact us via email at pftbolag@gmail.com or through our contact form on the site. We typically respond within 1-2 business days.
We hope this answers your questions! If you have any further inquiries, feel free to reach out to us. We’re here to help!